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On Leadership: Rethinking burnout through the lens of leadership

From individual coping to organizational sustainability

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Years ago, when I was working in asset management, I watched a talented and deeply committed colleague get pushed to the brink. He was carrying long hours, relentless deadlines and serious responsibilities at home. He did exactly what organizations claim they want people to do. He spoke up. Repeatedly. He raised concerns about workload, sustainability and support.

Each time, he was met with indifference. At one point, his leader even told him to “just man up.”

Eventually, exhausted, anxious and afraid of failing, he did the only thing left to protect himself. He took a recruiter’s call, accepted another job and left.

His leader was genuinely confused. He asked, “Why couldn’t he handle the job? Why would someone walk away from such a prestigious firm?” The answer was obvious to everyone except the person with the most power to change the situation.

That story isn’t unusual. In 2026, it is disturbingly common.

Burnout is a systemic issue, not an individual weakness

We are operating in an era of constant disruption. Economic volatility, rapid technological change, global instability and increasingly blurred boundaries between work and life define the modern workplace. Burnout is no longer an edge case or a personal shortcoming. It is a predictable outcome of how work is designed and led.

Gallup consistently reports that employees experiencing burnout are far more likely to be disengaged and actively seeking new jobs, with high performers often leaving first. Their workplace report states: “Burnout is not just an inconvenience — poor well-being affects your organization’s bottom line through lower productivity, higher turnover, higher absenteeism and higher medical costs (due to preventable conditions) and can cost organizations 15%-20% of total payroll in voluntary turnover costs, on average, due to burnout.” 

In a Forbes article called “Why leaders should treat burnout as a boardroom priority in 2026,” author Dara Dennison makes the case that burnout has become a boardroom-level risk because it directly affects performance, judgment and long-term value creation. Treating it as an individual problem rather than a leadership responsibility is no longer defensible.

The data leaders can no longer ignore

The impact of chronic stress is no longer anecdotal. It is measurable and well documented.

Research from Harvard Business Impact found that 85% of mid-level leaders report experiencing burnout on a weekly basis. Nearly nine in 10mid-level leaders report feeling caught between conflicting expectations from senior executives and the teams they manage, a dynamic that accelerates stress, disengagement and decision fatigue.

Deloitte’s 2024 Global Human Capital Trends report revealed a significant perception gap. Eighty-two percent of executives believe their organizations are effectively supporting employee well-being, while only 56% of employees agree. This disconnect signals a leadership blind spot that continues to fuel burnout across industries.

Burnout does not appear overnight. It creeps in through chronic overload, unclear expectations, lack of autonomy and cultures where urgency is mistaken for importance. Anxiety follows when people feel watched, rushed, or unsafe to speak honestly.

When stress has nowhere to go, it turns into disengagement, absenteeism and attrition.

What effective leaders do differently

Organizations that successfully reduce burnout do not rely on wellness perks, meditation apps or one time initiatives. They change how work actually gets done.

First, leaders manage workload realistically. They regularly ask what can be stopped rather than continuously adding priorities. Cognitive overload erodes decision-making quality, productivity and innovation long before performance metrics signal a problem. I can attest to the fact that managing workload can be especially challenging in small or fast-moving organizations, as well as in enterprises with variable schedules and production. But difficulty does not excuse inaction.

Secondly, leaders create genuine psychological safety. Employees must be able to raise concerns without being labeled weak, difficult or insufficiently committed. Psychological safety is foundational to sustainable performance. Even well-intentioned encouragement can minimize real strain if it replaces listening and structural adjustment.

Third, leaders build resilience without glorifying endurance. In 2026, grit for its own sake can no longer be touted as a virtue. An article in Forbes describes “emotional stamina” as the new performance metric for leaders. It reflects the ability to sustain clarity, judgment and recovery over time. Emotional stamina is not built through willpower alone. It emerges from environments that distribute pressure rather than forcing individuals to absorb it.

Finally, leaders communicate clearly and consistently. Unclear expectations, shifting priorities and prolonged silence amplify stress. Transparent communication reduces the invisible mental load that drains energy long before burnout shows up in surveys or exit interviews.

Burnout is a leadership signal

Looking back to my days in asset management, the colleague who left my firm was not fragile. The system around him was.

Leaders who want to succeed in 2026 must stop asking why people cannot handle the pressure and start asking whether the way work is designed is actually sustainable. Burnout is not a personal failure. It is often a leadership signal.

It is one we can no longer afford to ignore.

I asked leaders how to recognize the early signs of burnout or chronic stress, and to share the most effective ways leaders and organizations can support team members before they reach a breaking point.

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Monica Friedman, EVP, chief human resources officer, LCS

When it comes to identifying early signs of burnout or stress and helping to support team members, the foundational culture of the organization is a true differentiator. A supportive and inclusive culture with a natural rhythm of seeking input provides opportunities for people to share the stressors with leaders in a safe way before they reach the point of burnout. If feedback mechanisms are already in place, leaders become aware of trends or concerns earlier and have an opportunity to provide tools and support. Sometimes employees just need to be heard and understand that they are valued. Other times, there are things that can be addressed from a workload, schedule or development perspective. It is always important to recognize if venting or stress crosses over to a point of concern about an employee’s well-being. If it does, the leader should engage with HR immediately to properly support the employee. 

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Marcela Hermosillo-Tarin, director of human resources, Arvum Senior Living, a Discovery Senior Living management company

Burnout rarely shows up all at once; it appears as a persistent shift from someone’s normal pattern. Engagement data consistently shows that changes in communication, participation and reliability are early indicators of chronic stress well before performance issues or turnover appear. 

Strong leaders don’t wait for employees to raise their hand. They proactively assess capacity, context and behavior, and create environments, on-site and virtually, where it’s safe to ask, “I’ve noticed you haven’t been yourself. Are you OK?”

 Because burnout can affect anyone, leaders must also be clear about how performance is defined and ensure expectations align with the culture they promote. Manager behavior is one of the strongest predictors of engagement and burnout, which is why early, consistent conversations matter.

 Leaders who intervene early, through clarity, communication and follow-through, protect their people and sustain performance long before burnout reaches a breaking point.

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Dave Keith, president and CEO, Wellabe

Burnout is a systemic risk that affects workforce stability, performance and organizational resilience. It signals misalignment between workload, culture, support systems and employee capacity – not individual weakness. Leaders play a critical role in identifying early indicators such as declining energy, reduced engagement, mistakes and changes in attendance patterns before burnout becomes costly or visible.

Creating a safe environment for discussing stress is essential. Organizations build trust through open dialogue, sharing successes and failures, and truly listening to understand. When psychological safety is established, employees are more willing to be transparent about how they’re feeling.

 At Wellabe, we encourage leaders to support their teams by asking thoughtful questions, practicing intentional listening, being aware of available resources, and maintaining regular one-on-ones. Ignoring early signs can harm both employees and the overall health of the business.

 Bottom line: When leaders act early on burnout, they help protect people, performance and momentum.

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Beth Nigut, executive vice president, EMC Insurance

Effective leaders foster open communication and normalize conversations about capacity and workload. They support prioritization and delegation, assess whether demands are short- or long-term, and partner with team members to set healthy boundaries. This also requires introspection and evaluating the work environment, culture, and tone to ensure leaders are modeling and reinforcing sustainable practices – such as disconnecting after hours, taking PTO, and encouraging use of resources that support holistic well-being. Ultimately, providing effective leadership is not how much a team can endure, but how well people are supported to perform at their best over time. Human‑centered leadership builds trust, resilience and sustained performance – because how leaders lead matters as much as their results.

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Suzanna de Baca

Suzanna de Baca is a columnist for Business Record, CEO of Story Board Advisors and former CEO of BPC. Story Board Advisors provides strategic guidance and coaching for CEOs, boards of directors and family businesses. You can reach Suzanna at sdebaca@storyboardadvisors.com and follow her writing on leadership at: https://suzannadebacacoach.substack.com.

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