.bodytext {float: left; } .floatimg-left-hort { float:left; margin-top:10px; margin-right: 10px; width:300px; clear:left;} .floatimg-left-caption-hort { float:left; margin-bottom:10px; width:300px; margin-right:10px; clear:left;} .floatimg-left-vert { float:left; margin-top:10px; margin-right:15px; width:200px;} .floatimg-left-caption-vert { float:left; margin-right:10px; margin-bottom:10px; font-size: 10px; width:200px;} .floatimg-right-hort { float:right; margin-top:10px; margin-left:10px; margin-bottom:10px; width: 300px;} .floatimg-right-caption-hort { float:left; margin-right:10px; margin-bottom:10px; width: 300px; font-size: 10px; } .floatimg-right-vert { float:right; margin-top:10px; margin-left:10px; margin-bottom:10px; width: 200px;} .floatimg-right-caption-vert { float:left; margin-right:10px; margin-bottom:10px; width: 200px; font-size: 10px; } .floatimgright-sidebar { float:right; margin-top:10px; margin-left:10px; margin-bottom:10px; width: 200px; border-top-style: double; border-top-color: black; border-bottom-style: double; border-bottom-color: black;} .floatimgright-sidebar p { line-height: 115%; text-indent: 10px; } .floatimgright-sidebar h4 { font-variant:small-caps; } .pullquote { float:right; margin-top:10px; margin-left:10px; margin-bottom:10px; width: 150px; background: url(http://www.dmbusinessdaily.com/DAILY/editorial/extras/closequote.gif) no-repeat bottom right !important ; line-height: 150%; font-size: 125%; border-top: 1px solid; border-bottom: 1px solid;} .floatvidleft { float:left; margin-bottom:10px; width:325px; margin-right:10px; clear:left;} .floatvidright { float:right; margin-bottom:10px; width:325px; margin-right:10px; clear:left;} How does your prospect perceive your words? New? Engaging? Valuable? Exciting? Compelling? Or are they boring, timeworn clichés that have your prospect mentally yawning and turned off?

You may think your industry buzzwords, sales jargon and catchy phrases make you look “hip,” even smart. Wrong, paradigm breath. In fact, they put you in a deficit position. When you’re using worn-out words, your prospect is downsizing your order.

In her new book, “The Voice of Authority,” Dianna Booher covers 10 communication strategies every leader needs to know. These strategies are so transferable to salespeople it’s scary.

Here’s what Booher has to say about the way you speak:

“If a phrase starts to roll off your tongue, shut your mouth; consider it a cliché – probably a phrase so overused that the meaning has long since been lost,” she writes. “Instead, aim for originality and specificity. For starters, here’s a list of bureaucratic buzzwords that muddy messages and mar your image as a clear communicator and straight shooter:

“No brainer (meaning if you don’t see it as clearly as I do, you’re off your rocker)

“Enhancement (an improvement too insignificant to charge for but worth touting; often confused with body parts)

“Value-added (anything you can’t charge for because the client doesn’t value it enough to pay for it)

“Incent (prodding people with money, freebies, coupons – whatever it takes to get them to do something they’re not inclined to do on their own)

“Core competencies (as opposed to core incompetencies?)

“Initiatives (long, long ago, they were called goals and plans)

“Thought leaders (as opposed to those who lead the unthinking morons?)

“Optimization (the process of making things better and better – as in cooking, flying, making love, making stealth missiles, making movies, building skyscrapers, counting votes, applying makeup, charting sea turtles)

“Solution (solid dissolved in a liquid or a mathematical proof hidden inside all products and services now offered by all corporations around the world)

“Alignment (identifying where the rubber doesn’t meet the road in goals that are supposed to be running parallel to yours)

“Deliverables (paperboys and girls used to ride bikes and carry these)

“Rightsizing (Nordstrom does this free of charge if the clothes are pricey enough)

“Moral clarity (when you decide you can’t get away with something without being fined or jailed)

“Impactful (newly coined term meaning packed full of potential to be hard-hitting – in the mind, heart, pocketbook, gut, mouth)

“Robust (fat, wealthy, expensive, complex, healthy, meaningful, deep, feisty; can be applied to people, philosophy, technology, equipment, training, strategy, food, religion, research, vegetation, medicine, light bulbs, laughter, beer)

“Branding (making livestock so it doesn’t get lost or stolen; marking dead stock in inventory that hasn’t sold in years with a new ‘look and feel’ so that it finds its way to market again)

“Bandwidth (refers to anything you want to limit, as in ‘that’s outside our bandwidth’)

“Seamless (meaning, I don’t know where the heck my job ends and yours starts, so we can pass the buck if necessary).”

In the past 15 years I have reviewed only a handful of books in this forum. This book ROCKS! I recommend you invest in “The Voice of Authority.”

If you want more of her thinking, go to www.gitomer.com, register if you’re a first-time visitor, and enter BOOHER in the GitBit box.

Jeffrey Gitomer can be reached by phone at (704) 333-1112 or by e-mail at salesman@gitomer.com. © 2007 Jeffrey H. Gitomer