Mary Greeley Medical Center in Ames has been recognized for best practices related to patient and customer service by the Malcolm Baldrige National Quality Award program. Mary Greeley was recognized for “role model practices related to its patients and other customers” in the program’s Customer Focus category. Best practices that were highlighted during the Baldrige visit in September included hourly patient rounding, the use of social media to interact with customers, and the role of the medical center’s Patient and Family Advisory Council in shaping the patient experience. “We are tremendously honored to be the first organization in Iowa to receive a site visit from the national Baldrige program, and it is particularly gratifying to be the first organization in Iowa to be recognized by Baldrige for best practices,” said Brian Dieter, president and CEO of Mary Greeley.