As an ongoing feature, staff members at the Des Moines Public Library will recommend a business-related book to add to your reading list. Find this and more books like it at any of the Des Moines Public Library’s six locations and online at dmpl.org. And find information on how to get a FREE library card and all its benefits at dmpl.org/get-carded.

Des Moines Public Library business book pick:
“Unreasonable Hospitality,” by Will Guidara

Why you should read it:
“Unreasonable Hospitality,” Will Guidara shares how he transformed Eleven Madison Park from a middling brasserie into the best restaurant in the world by turning service into theater. From surprise sledding trips to sand-filled dining rooms, Guidara shows how going above and beyond, for guests and staff alike, can create unforgettable experiences. Blending personal anecdotes with actionable insights, this book is a compelling read for leaders in any industry who want to elevate customer service, empower teams, and turn ordinary moments into lasting impact. A must-read on the business of making people feel seen.e.