Customer service goes to the bots

Forbes Magazine called them the top customer service trend of 2017. Gartner, a business research and advisory firm, predicts they’ll handle more than 85 percent of customer interactions by 2020.


The chatbot has arrived and …

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Customer service goes to the bots

Forbes Magazine called them the top customer service trend of 2017. Gartner, a business research and advisory firm, predicts they’ll handle more than 85 percent of customer interactions by 2020.

The chatbot has arrived and …

Read More

13 nonprofits to get free marketing advice

Allegra’s annual FootPRINT Fund has given a combined $10,000 worth of marketing services to 13 local nonprofit organizations. A three-member community panel picked these recipients: Arthritis Foundation, Autism Society of Iowa, Big Brothers Big Sisters …

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Local governments bump up debt

A new treasurer’s report shows that Iowa’s state and local governments added $462 million in debt in the 2017 budget year, a gain of 3 percent. The state Board of Regents debt dropped slightly, as did that …

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Science camp offers full-ride scholarships

Gov. Kim Reynolds announced Thursday that two Iowa high school seniors will win full scholarships to the National Youth Science Camp in West Virginia from June 27 to July 21. The students will exchange ideas …

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