Marketing: Dealing with an online troll

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Ratings and reviews play a critical role in how our prospects measure our worthiness, long before we know they’re out there. No one will make every client happy 100% of the time, and sometimes we’ll …

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Elbert: A forgotten grand plan

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Nearly a century ago, Des Moines planners envisioned a downtown riverfront bedecked with wide plazas and monumental architecture similar to 1930s Berlin. They even included a Brandenburg Gate-like feature.  

The proposals never got off the …

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A Closer Look: Ben Vallier

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Ben Vallier was selected as the CEO of the Iowa Clinic from a field of more than 100 initial candidates, and he says the clinic’s reputation and Des Moines’ friendliness were big factors in accepting …

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