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How do you greet your customers?

Does this greeting sound familiar?

“I’m either on my phone or away from my desk.”

No kidding. Pathetic.

“No, no, Jeffrey,” you say. “I tell people what day it …

Last week, Continental Airlines said it was abandoning its twice-daily non-stop flights from Des Moines to Newark, N.J., because it couldn’t attract enough passengers to make the route profitable. The Business Record took a few …

Paul Schleuter has gained success in his field quickly. At just 30 years old, he is already vice president of research and interactive media for Flynn Wright Inc. Schleuter, originally from Mason City, graduated from …

Exporting activity in Iowa rose 5 percent in the first quarter of 2003 to $1.25 billion from the $1.19 billion during the same quarter a year ago and is becoming a more important engine of …

Michelle Pappaducas sees major changes in her workplace every day as the sales and marketing coordinator for Polk County Regional Facilities. She was hired to do marketing for Veterans Memorial Auditorium and the Polk County …

Dear Mr. Berko:

Last year my broker bought 1,000 shares of OrthoLogic at $6 a share and this year it fell to a low of $3.01. The shares are now back up to $5.03 and …

The guy won’t give me an appointment.  I can’t get through to the decision maker.

He won’t commit to an appointment.  She won’t return my phone call.  He has rescheduled me three times in two weeks.

He didn’t …

Development stories have dominated this newspaper’s pages for months, and we’ve been heartened to see other media outlets finally beginning to catch on.

Stories about downtown development, from the Gateway West to Court Avenue and …

You can’t have missed the crush of presidential candidates trying to get your support in Iowa’s first-in-the-nation presidential caucuses Jan. 19. Their commercials are already showing up on television, replete with images of time-honored Iowa …

POLK CITY – On Thursday, a gallery of approximately 300 people watched as legendary golfer Arnold Palmer tapped in a putt on the 18th green at the Tournament Club of Iowa during grand opening festivities. …