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Sales and Marketing

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Feb. 23: AMA Iowa Experience

Host: American Marketing Association Iowa
About: Join for this daylong conference focused on navigating the dynamic marketing landscape including everything from strategy to content, with more hands-on sessions than ever before. We’ll also engage in …

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Trilix opens Birmingham office, expands in D.M.

Trilix has opened a new office in Birmingham, Ala., after expanding its Des Moines operation by 20 percent. The two offices will be called Trilix Birmingham and Trilix Des Moines. “We opened our office in Birmingham …

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McLellan: A tale of two reactions

Social media is a powerful tool, but it can also hand a brand some serious problems that need to be dealt with immediately. When you respond in real time, you can do it well, or …

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McLellan: Silence is not golden to your customers

I stopped by Walgreens to pick up a prescription the other day. When I gave the pharmacy tech my name, she went to the bin marked M, flipped through the prescription box and came up …

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McLellan: A twist on old-school tactics

Last week’s column examined the changes in the Facebook algorithm and how those changes are going to impact businesses with a Facebook page. I thought it would be a nice change of pace to go …

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Jan. 18: How NASA and “Star Wars” Keep Science Trending

Host: Social Media Club Des Moines 
About: Hear from Science Center of Iowa and Blank Imax Dome Theater Director of Marketing and Public Relations Emilee Richardson about how she’s using social media to keep science …

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McLellan: Facebook rethinks its algorithm

Over the past few days, marketing people and pundits of all kinds have been trying to read between the lines of a post by Facebook CEO Mark Zuckerberg  about how the social media giant will …

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McLellan: Who already trusts you?

If there is a cardinal sin of marketing, it’s ignoring the people who already know you, appreciate you and give you money. For most organizations, 60 percent to 75 percent of your net new revenue …

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Jan. 10: Discovering Your Customer Experience and Making Improvements

Host: AMA Iowa
About: Keith Kmett, director of digital customer experience at Principal, will address customer experience (CX) and design thinking. CX has now been proven to be a key way to differentiate your business, …

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Trends to Watch in 2018

Prepare for change or be an agent of change this year.

That’s the overwhelming theme from 13 leaders in the Greater Des Moines business community about trends coming up in 2018. The Business Record asked …