Regulations to protect airline travelers set to go into effect

/wp-content/uploads/2022/11/BR_web_311x311.jpeg

Frustrated by your plane’s tardy takeoff? Didn’t quite like that three-hour trip to nowhere while your plane sat motionless on the tarmac? Some new Department of Transportation (DOT) regulations that go into effect April 29 could help improve consumers’ experience when flying in the United States.

The Better Business Bureau (BBB) said complaints against airlines have increased by more than 170 percent in the last five years.

“Harried air travelers have grown increasingly angry and vocal both online and offline about how they feel they are being treated and the federal government is taking notice,” said Alison Southwick, a BBB spokeswoman, in a press release. “These new regulations will hopefully result in happier fliers and fewer complaints to BBB.”

Here are some of the rules and regulations airlines must now adhere to:

Your voice will be heard — Airlines will be required to acknowledge customer complaints within 30 days and address the complaint within 60 days.

On the tarmac – For delayed flights, airlines will be required to provide food and potable drinking water within two hours of the aircraft being delayed. If the delay passes three hours, the plane must return to the gate and deplane the passengers.

Your rights – Airlines will be required to display on their Web site a customer service plan outlining the company policies in regard to overbooking, baggage handling, handling customer complaints and other customer service issues.

Get informed – Airlines will be required to display on their Web site historic flight delay information. For flights that are chronically delayed, the DOT will require that the airline find a way of making that clear on the Web site. Airlines don’t have to comply with this rule until July.

Tardy takeoffs – The DOT will be able to penalize airlines for domestic flights that are more than 30 minutes late on at least half of the trips each month.

To see the full list of regulations, click here.