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Business Record editorial: The value of creative partnerships

Encouraging to the proponents of unified local government and cooperation among local government entities should be a recent effort that will fit the final piece of the Gateway West project into place. Too often, the …

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Lovell: Seeing DSM in London

London. It’s Europe’s financial heart as well as its most populous city. Surprisingly, it has several elements in common with Des Moines, including population growth, competition and Starbucks coffeehouses, which I discovered during a recent …

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Understanding the customer leads to loyal customers

“Help, I need an answer.” “Help, I need information on my order.” “Help, I need service.” “Help, I have a question.” “Help, I want to place an order.” “Help, something’s wrong or broken.” “Help, I …

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Jackson strikes a balance at Wellmark

Laura Jackson is rapidly rising in her field. As senior vice president of human resources for Wellmark Blue Cross and Blue Shield, she looks after the needs of the 1,700 workers who make up the …

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HOT DATE Espresso Dates joins couples over cups of joe.

Jill Owens opens Des Moines dating service

When her 26-year marriage ended, Jill Owens found herself back in the dating world. It wasn’t going well. In the eight years after her divorce, she had had …

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Boeing won’t fly high for awhile

Dear Mr. Berko:

I bought 200 shares of The Boeing Co. in 2001 at $64 a share and, as you know, the stock is now $30. I’m hearing from a friend who works for the …

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Higher return implies higher risk

Dear Mr. Berko:

This firm wants me to invest $10,000 in a “viaticle,” which they promise is safe, secure, risk-free and guaranteed by a big insurance company. They promised a sure return of 25 percent …

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Living History Farms connects Americans with their food source

With its three working farms tracing agriculture’s development from the Native American farms of the 1700s to the sod-busting pioneers of the 1850s to the increasingly industrialized farms of the 1900s, Living History Farms is …

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A return to travel: Des Moines travel agents muse on industry trends

Recent years have been rough on the travel industry. Travel agents say the events of Sept. 11, 2001, conflicts in Afghanistan and Iraq and the Severe Acute Respiratory Syndrome outbreak have led to hard times.…

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Wagner cuts corporate heads

Executive Forum combines modern salon services with barbershop charm

Don Wagner welcomes his customer with teasing words and tells him to take a seat in the old-fashioned barber’s chair. He whips out an apron with …