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Sales and Marketing

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Try ‘positive’ training


I’m in Las Vegas, where 10 of the 15 largest hotels in the world reside. Each hotel competes against the others for huge contracts. Business meetings. Conventions. Super Bowl parties. New Year’s Eve. High rollers. …

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Start with stellar service


We all know that there are few things more valuable to a business than happy customers. They come back for more, they tell their family and friends and create new customer opportunities for us, and …

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Same-store retail sales up in February

U.S. retailers posted a gain in same-store sales in February, driven by department stores, according to Bloomberg.

Same-store sales rose 4.3 percent overall. Revenues at J.C. Penney Co. Inc. increased by 6.4 percent, and Kohl’s …

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CDS Global hires Nesland as national sales VP

Des Moines-based CDS Global Inc. has named Sarah Nesland vice president of national sales. Nesland, who has 15 years of experience in sales, was most recently director of strategic accounts with Neustar Inc., a leading …

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Napoleon triumphs


I owe my positive attitude to Napoleon Hill. During one year of daily four-hour sessions of intensive sales and positive attitude training back in 1972, I was fortunate enough to expose myself to his success …

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‘Undercover’ lessons


The CBS-TV reality show “Undercover Boss” has captured the country’s attention. Business leaders come down from on high to anonymously work among their front-line employees. As they do, they discover the challenges that come with …

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Consumers have more confidence, index shows

Consumer confidence climbed last week to the highest level since April 2008, according to the Bloomberg Consumer Comfort Index.

The index stood minus 39.2 in the period ended Feb. 20, compared with a minus 43.4 …

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Hanser to speak on social media research

Ryan Hanser, senior vice president at Hanser & Associates, will give a presentation on social media during a professional development session of the Central Iowa chapter of the Public Relations Society of America on Thursday. …

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Groupon dealing for China operations

Deals website Groupon Inc. appears to be making preparations to start operations in China, a move that could shake up the market for group buying, The Wall Street Journal reported. Chicago-based Groupon, which opened in …

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Avoid ‘think it over’


You go through your ENTIRE one-hour, amazing sales presentation. You nailed it. The prospect seemed to be in agreement, even excited at times. He or she has all the logical and emotional reasons to buy, …